Frequently Asked Questions: Answers to frequently asked questions.

When can I can I book my next trip?

Write us an email or message us on social media with a list of your wishes, we’ll be delighted to book and advise you on the details of your next trip, whether it’s in 2024 or 2025.

Where can I travel to now?

On the following web page the social networks you will find information about all the destinations that you can now visit safely with us. we offer you free information and tools to visit Peru.

When will I know if the trip I have already booked is taking place?

All tourist destinations in Peru are certified with the “safe travels” seal, our trips will be carried out in a safe way. In the event that there is still a travel warning, we will keep you informed and, once you are well prepared, we will be happy to make the trip in consultation with you. Therefore, we are monitoring each travel destination with our strategic partners on site to see if a trip can be made without any problems.

I don’t want to start my trip booked. what can i do?

If there are no travel restrictions at the place of residence or travel destination, our trips will be conducted safely. If you still don’t feel confident, we will be happy to work with you to find a solution. Furthermore, if you have booked since December 2023, you can change your mind for our group trips up to 1 month before, and 2 weeks for individual trips before the travel date begins, because until then we offer all our bookings a free booking change. Of course, a regular cancellation is possible at any time in accordance with our terms and conditions.

Note: individual services, such as Inca Trail, may be excluded here, we will provide you with information about this before the booking is completed and can be found on your booking confirmation.

My trip does not take place. what are we going to do?

If we unfortunately have to cancel a trip, you are generally entitled to a free cancellation. However, we offer you particularly attractive conditions for Corona reservation changes or travel vouchers. To keep your anticipation alive, you can reschedule very flexibly and we thank you for your loyalty with a $10 credit per person when you rebook a group trip. Alternatively, we will be happy to issue you a voucher for the deposit, with a discount of 10% of the voucher value. Your money is 100% insured with us! In this way, everyone involved benefits and together we can make the most of this otherwise unpleasant situation. Above all, our local partners are grateful for any support.

What insurance coverage do I need for my trip?

We recommend ERGO Covid-19 supplementary protection:

  • Insurance coverage also applies in the event of a travel warning from the Ministry of Foreign Affairs due to Covid-19; the travel warning itself is not a reason for withdrawal.
  • Reimbursement of individually agreed quarantine (if there is a suspicion of infection at the time of departure), if the transport is refused by a third party (e.g. airline refuses entry due to temperature rise) and if refused entry (e.g. border official refuses entry due to temperature rise).
  • Your costs will be reimbursed in case of illness or death due to Covid-19.
  • It can be added to ERGO’s annual and one-time travel insurance.
  • Valid worldwide for one trip, all ages, all means of transportation.
  • Medical, surgical and hospitalization expenses of theinsured in case of illness due to COVID-19.
  • Extended hotel stay expenses, covering the extension of lodging for up to 14 days for “COVID-19 Positive” cases that must remain in quarantine.
  • Repatriation of sick persons, an alternative return ticket in case they have lost their original return due to quarantine requirements for “COVID-19 Positive”.
  • Return of the Insured due to hospitalizationor death of a family member by COVID-19.
  • Repatriation of the insured’s companion in case the insured is repatriated to their country of origin.
  • Travelcompanion in case of hospitalization.
  • Stay of the displaced companion.
  • Telemedicine serviceabroad.